FAQ

Find answers to commonly asked questions about
Pixory photobooks and the creation process.

How Do I Order?

Pixory allows you to create your own custom travel book in under 10 minutes! Simply select one of our beautiful travel destination template from the drop down box and click ‘Start My Design’. This will mean your chosen template will populate as the front and back cover in the editor. You’ll have 2 options; upload your photos and let AI create your photo book for you in a matter of seconds, or create your book manually. Both options allow you to fully customise your book in the editor. If you’d like to create your own template from scratch, simply select ‘Start From Scratch’.

How Long Will My Order Take To Arrive?

Hey, our shipping times are as follows:
Western Europe: 5-12 business days outside of peak seasons.
Eastern Europe and the US: 10-12 business days outside of peak seasons.
Rest of the world: 15 business days journey or possibly a bit more.
For Hardcover books over 300 pages account for 1 extra day shipping time

Do You Ship Internationally?

Yes! We currently ship to over 26 countries worldwide, and that’s expanding all the time. If you don’t see your country available, feel free to send us a message on social media or reach out to support@pixoryofficial.com

How Much Can I Customise My Design?

However you like! We purposefully wanted to give customers as much freedom as possible when it came to designing their travel books, whilst also making it easy with our templates and ai smart creator.

All of our templates are fully customisable in the editor, and you can also choose to start from scratch, so no template will populate in the editor, only placeholders, which you can remove.

You have full freedom when it comes to editing templates, colours, stickers, icons, text and much more in our super simple photobook editor.

What Are The Dimensions Of Your Books?

A4 Hardcover
29.7 x 21.0 cm / 11.7 x 8.3 in Matte laminate, 2.5 mm thick

Gloss Paper
Silk coated, 150 - 200gsm

How Do I Get In Contact?

You can contact our support team support@pixoryofficial.com for any enquiries.

We also have live chat available if you need any assistance during the process of creating and ordering your book. One of our product experts will happily guide you through the process.

For collaboration enquiries please reach out to collab@pixoryofficial.com

We are also responsive on all of our socials, so feel free to reach out there if you’d wish to!